Returns & Conditions

Order Cancellation

If you wish to cancel an order placed on the same day, please call our toll free number (800) 948-1938  from 9:00 am-3:00 pm EST.  For orders placed during the weekend, please contact Caromed as soon as possible on Monday morning.  You may also email cancellations to sales@caromed.us but it is advisable to speak to a representative. We will attempt to cancel your order if it has not already shipped, but we cannot issue any credit until the cancellation has been confirmed by the Caromed shipping department.

Return Policy

Please note that by submitting an order, you agree that you have read and accepted all terms of our Return and Shipping Policies.  

To our valued customers, please note the following in the event a return is necessary: Caromed guarantees these items to be free of manufacturing defects that would affect their use and/ or durability, unless improperly sized, damaged by misuse, or improper garment care. In the event a package is returned to us, the original shipping paid at the time of the order will not being reimbursed and an additional $10 fee will be deducted from the refund to cover the freight charges if you refused the package.

ANY shipping claim or discrepancy has to be reported within 30 days after the placing the order. Beyond the 30 days, no claim will be accepted, and no refund will be issued.

Each garment will be inspected upon return to determine the cause of the defect. Credit will be issued only if the defect was caused by material or workmanship. Due to Biohazard and Federal regulations NO garments are to be returned with any fluids (i.e. blood or other bodily fluids) on the garment.

Credit will NOT be issued for garments worn beyond the initial try-on or for garments that have been damaged, stained, misused, soiled, washed, or altered in any way. To avoid damaging or staining a garment, please do not wear any lotions, powders, body oils or perfumes. Additionally, when trying on a garment, cover any drainage holes or incisions. We also recommend that nylons or some type of undergarment be worn when you try the garment on to help prevent any stains or residue being left on the garment. Custom garments or garments with any alterations are not eligible for a return or credit.

How Do I Return Or Get A Refund For An Item?

Upon your request and within 30 days of the invoice date, Caromed Customer Care will issue a Return Authorization number. Unauthorized returns will not be accepted for credit.

A 20% restocking fee will be charged on all returns, and shipping is nonrefundable.

Please contact Customer Care for assistance. (800) 948-1938 or (919) 878-0578

Once we receive your item(s), you will receive a refund provided that the item(s) that you’ve returned have/has met all criteria that were posted in our Return Policies. Please allow 2-3 billing cycles for your credit to be posted into your credit card statement. When you are mailing a return back, we strongly suggest you request a tracking or delivery confirmation number from your carrier.  FedEx has tracking numbers, and the US Postal Service offers delivery confirmation numbers.  Having a tracking number will help expedite your return, and act as your proof that the return has been sent.  In the event that your package is delayed, this will assist our warehouses in tracking your return.

Defective Goods Policy

A Defective Garment is defined as an item incorrectly manufactured or having defective fabric and/or components. Claims regarding a defective garment should be communicated as soon as possible within 30 days of the order.

Defective items will be replaced.

Order & Shipping Errors Policy

If an orderi (i.e. incorrect item sent) or shipping error is due to Caromed, the Company will either reship the correct item or reimburse customer for the item price and shipping expense.  All problems due to Caromed’s error must be reported by customer to Caromed, within 10 days of the customer receiving the item.  Any order errors reported after this 10 day period will not be subject to any credit or a reshipment by Caromed.  If it is found that the customer made the ordering or shipping error, Caromed will not be responsible for this error. A garment cannot be exchanged or refunded if worn or soiled.

Damaged Goods Policy

Damaged Goods are defined as any product that is purchased which is not defective but has been mishandled, improperly sized or misused in any way by the customer. Damaged Goods also include a garment that was not properly applied by the customer or a garment that was improperly sized (user’s body measurement does not correctly match to Sizing Chart) by the customer, or a garment that received faulty fabric care by the customer. Damaged goods will not be replaced or exchanged.

Product Life Cycle and Guarantees

If properly handled and not damaged, Caromed, Inc.garments are 100% guaranteed unless improperly sized, damaged by misuse, or improper garment care.

Manufacturing Defect Policy

If a customer is not satisfied with the quality, craftsmanship or design functions of the garment due to a manufacturing defect, product should be replaced. Claims regarding a garment with manufacturing defect should be communicated to Caromed in writing within 30 days of the order date or within 14 days after surgery date by sending an email to: sales@caromed.us. Caromed, Inc. will pay shipping expense for replacement garment and damaged garment.

Lost Goods Policy

Caromed responsibility for goods shipped via common carrier (USPS or Fedex) ceases when we deliver the goods to the carrier. We cannot be responsible for merchandise lost or damaged in transit. The risk of loss and responsibility for such items are assumed by the customer upon delivery of the goods to the carrier. We will assist our customer by filing their claim of loss with the carrier. However, customer refund will not be issued until the carrier resolved the issue of loss or damage.

Items Returned After Return Period

Items returned in new condition (in original packaging, unworn, unused) after the allowed return period may be accepted for store credit only. Returns sent back not in accordance with the return policy will be evaluated on a case by case basis.

**PLEASE NOTE: GARMENTS BOUGHT ON THE INTERNET SPECIAL ARE NON-REFUNDABLE AND SUBJECT TO AVAILABILITY.